FAQs – Kitcharo

1. What is Kitcharo?

Kitcharo is an online store offering practical products for the kitchen, including kitchen products, storage and organization solutions, bakeware, and everyday kitchen tools.

2. Where is Kitcharo located?

Kitcharo is located at:

122 Summit Ave
Buffalo, NY 14214
United States

3. How can I contact Kitcharo?

You can reach us by email or phone:

Email: support@kitcharo.shop

Phone: +1 (914) 432-9932

Our regular business hours are 9:00 AM–6:00 PM Eastern Time (ET).

4. How long does it take to process my order?

Orders are generally processed within 1–3 business days.

Our regular order processing cutoff is 5:00 PM Eastern Time (ET). Orders placed after the cutoff may be processed on the following business day.

5. How long does shipping take?

Standard delivery generally takes approximately 7–12 business days after your order has been processed.

Delivery times are estimates and may vary depending on the carrier and other circumstances.

6. Do you charge for shipping?

No. Kitcharo currently offers free standard shipping on all products.

7. Will I receive tracking information?

Yes. Tracking information is provided when available after your order has shipped.

Please allow some time for tracking information to become active after the carrier receives the shipment.

8. Can I return an item?

Yes. Kitcharo accepts eligible returns within 30 days, provided the item meets the requirements of our Return & Refund Policy.

Returned items must be unused and in their original condition.

9. Who pays for return shipping?

Unless otherwise required by applicable law, the customer is responsible for return shipping costs.

Please contact Kitcharo before sending an item back so we can provide the appropriate return instructions.

10. How do I request a return?

Our team will review your request and provide the necessary return instructions.

11. How will my refund be issued?

Approved refunds are sent to the original payment method used for the purchase.

12. How long does a refund take?

After Kitcharo processes an approved refund, please allow approximately 5–10 business days for the funds to appear in your account.

The exact timing may depend on your bank, card issuer, or payment provider.

13. What payment methods does Kitcharo accept?

Depending on availability at checkout, Kitcharo accepts:

• Shop Pay

• Visa

• Mastercard

• American Express

• Diners Club

• Discover

• Apple Pay

• Google Pay

• PayPal Wallet

14. What should I do if I have a question about my order?

Please contact us with your order number and the email address used when placing the order.

This information helps us locate your order and assist you more efficiently.

15. What if my order is delayed?

While we work to meet our estimated delivery timeframe, shipments may occasionally take longer because of carrier delays, severe weather, holidays, transportation interruptions, or other circumstances outside our reasonable control.

If tracking information is available, we recommend checking the latest carrier updates for the shipment.

16. What if I entered the wrong shipping address?

Contact Kitcharo as soon as possible at support@kitcharo.shop if you notice an error in your shipping information.

We will make reasonable efforts to assist, although an address change may not always be possible once an order has entered processing or shipping.

17. Where can I find more information about returns and shipping?

For complete details, please review our Shipping Policy and Return & Refund Policy.

If you still have a question, feel free to contact us directly.

Kitcharo

122 Summit Ave

Buffalo, NY 14214

United States

Email: support@kitcharo.shop

Phone: +1 (914) 432-9932

Business Hours: 9:00 AM–6:00 PM Eastern Time (ET)