Shipping policy

At Kitcharo, we work to process and ship orders promptly. This Shipping Policy explains how orders are handled, the shipping service we offer, estimated delivery times, and tracking information.

1. Order Processing

Orders placed through kitcharo.shop are generally processed within 1–3 business days.

Our regular order processing cutoff time is 5:00 PM Eastern Time (ET).

Orders placed after the daily cutoff may begin processing on the next business day.

Please note that order processing time is separate from the time required for delivery after an order has shipped.

2. Shipping Method and Cost

Kitcharo currently offers free standard shipping on all products.

There is no standard shipping charge added to eligible orders at checkout.

3. Estimated Delivery Time

After an order has been processed, standard delivery generally takes approximately 7–12 business days.

The estimated delivery period does not include the initial order processing time.

Delivery times are estimates rather than guaranteed delivery dates. Actual delivery may vary depending on the carrier and circumstances that may affect transportation.

4. Tracking Information

Tracking information is provided when available after an order has shipped.

Once tracking information becomes available, customers can use the provided tracking details to follow the shipment's progress.

Please allow some time for tracking information to become active after the package has been handed over to the shipping carrier.

5. Shipping Delays

Although we make reasonable efforts to process orders within the stated timeframe, delivery may occasionally take longer than expected.

Delays may occur because of carrier operations, severe weather, holidays, transportation interruptions, or other circumstances outside our reasonable control.

When a shipment is delayed, the carrier's tracking information may provide the most current delivery updates.

6. Order Information

Customers are responsible for providing complete and accurate shipping information when placing an order.

If incorrect or incomplete shipping information is provided, please contact Kitcharo as soon as possible at support@kitcharo.shop.

We will make reasonable efforts to assist with address-related issues, but changes may not always be possible after an order has entered processing or shipping.

7. Delivery Estimates

The 7–12 business day delivery timeframe is an estimate and should not be treated as a guaranteed arrival date.

Orders may arrive earlier or later than the estimated timeframe depending on the shipping carrier and other circumstances affecting the shipment.

8. Contact Us

If you have questions about your order or shipping, please contact Kitcharo using the information below.

Kitcharo

122 Summit Ave

Buffalo, NY 14214

United States

Email: support@kitcharo.shop

Phone: +1 (914) 432-9932

Business Hours:

9:00 AM–6:00 PM Eastern Time (ET)